Effective Date: Feb 18th 2026
Last Updated: Feb 18th 2026

Aethera Healthcare Solutions Private Limited (“Company,” “we,” “our,” or “us”) is committed to protecting the privacy and security of personal and health information. This Privacy Policy describes how we collect, use, disclose, and safeguard information in connection with our healthcare services, including medical billing, coding, claims management, and related administrative services.

This policy applies to information collected through our website, services, and business operations in compliance with applicable United States laws, including the Health Insurance Portability and Accountability Act of 1996 (HIPAA) and other federal and state privacy regulations.

• Name, address, phone number, email address
   
• Date of birth
   
• Insurance information
   
• Payment and billing details
   

As a healthcare service provider or business associate, we may receive and process PHI, including:

• Medical records and treatment information
   
• Diagnosis and procedure codes
   
• Insurance claims and eligibility information
   
• Healthcare provider information
   
• Patient account details
   

When visiting our website:

• IP address
   
• Browser type
   
• Device information
   
• Cookies and usage data
   

We use collected information for the following purposes:

• Healthcare operations and revenue cycle management
   
• Medical billing and claims processing
   
• Insurance verification and authorization
   
• Payment processing
   
• Customer support and communication
   
• Compliance with legal and regulatory requirements
   
• Improving our services and systems
   
• Fraud prevention and security monitoring
   

We only use PHI as permitted under HIPAA and applicable laws.

If we receive Protected Health Information, we act as a Business Associate under HIPAA and comply with all applicable safeguards, including:

• Administrative safeguards
   
• Physical safeguards
   
• Technical safeguards
   
• Workforce training and confidentiality agreements
   
• Secure data transmission and storage
   

We enter into Business Associate Agreements (BAAs) with covered entities when required.

We do not sell personal or health information.

We may disclose information in the following circumstances:

• Healthcare providers and insurance companies for treatment, payment, and operations
   
• Authorized business partners and subcontractors under confidentiality agreements
   
• Legal or regulatory authorities when required by law
   
• To prevent fraud, abuse, or security threats
   
• During mergers, acquisitions, or business transfers (with safeguards)
   

We implement industry-standard security measures, including:

• Encryption of sensitive data
   
• Access controls and authentication
   
• Secure servers and firewalls
   
• Regular security audits and monitoring
   
• Employee training on data protection
   

Despite our efforts, no system is completely secure, and we cannot guarantee absolute security.

We retain personal and health information only as long as necessary to:

• Provide services
   
• Comply with legal and regulatory obligations
   
• Resolve disputes
   
• Enforce agreements
   

Retention periods may vary based on federal and state laws.

Depending on applicable laws, individuals may have rights to:

• Access their information
   
• Request corrections or amendments
   
• Request restrictions on processing
   
• Receive an accounting of disclosures
   
• Request confidential communications
   
• File complaints regarding privacy practices
   

Requests may be submitted using the contact information below.

Our website may use cookies and similar technologies to improve user experience, analyze traffic, and enhance services. Users can control cookie settings through their browser.

We may use third-party vendors for:

• IT infrastructure
   
• Cloud storage
   
• Payment processing
   
• Analytics
   
• Communication tools
   

These vendors are contractually obligated to protect data and comply with applicable privacy laws.

Our services are not directed toward children under 13 without parental or guardian involvement. We do not knowingly collect information from minors except as required for healthcare services.

We may update this Privacy Policy periodically. Updates will be posted with a revised effective date. Continued use of our services constitutes acceptance of the updated policy.

If you have questions or concerns about this Privacy Policy or our data practices, please contact:

Privacy Officer
Aethera Healthcare Solutions Private Limited
1373, Balasundaram IAS Rd, Royappa Nagar, Vardharajapuram
Chennai Tamil Nadu- 600048
Email: info@aetherahealthcare.com
Phone: +91 9003045325

Individuals may also file complaints with:

U.S. Department of Health and Human Services (HHS)
Office for Civil Rights (OCR)
Website: https://www.hhs.gov/ocr

We will not retaliate against any individual for filing a complaint.